Susan has the overall responsibility for the operation of Hospice Volunteers of Waterville Area and takes those actions necessary to develop, fund, maintain and promote the various programs and services offered by HVWA. Prior to coming to HVWA Susan was medical social worker at MaineGeneral Health; Associate Director of Development at Good Will-Hinckley; and executive director at Mid-Maine Homeless Shelter in Waterville.

Susan has an Associate's Degree in Secretarial Science, from KVCC, and Bachelor's degree in Rehabilitation Services from the University of Maine Farmington. She is currently completing a Master's Degree in Health Administration at St. Joseph's College of Maine.

Susan lives in Waterville with her husband Jim and two children Jenna and Jared. She also has two step-daughters Alicia and Amber. Her interests include reading, snowboarding, and camping with her family.

Marilyn helps plan and coordinate non-medical care for HVWA clients, and their families, such as respite, errands, household chores, transportation and emotional support. She also assists with training, supervision and support of Hospice Volunteers. Marilyn partners with physicians, nursing homes, hospitals and the Medicare certified medical Hospices in the Waterville area in planning and implementing comprehensive care for our clients. Her nursing background is invaluable to her in this role as Volunteer Coordinator. Marilyn began her association with HVWA in 2006 and maintained commitment to Hospice through her volunteer efforts as office support volunteer, member of the Quality Control and Direct Care committees and she was a Regional Volunteer Coordinator. In 2009 Marilyn accepted the staff position of Volunteer Coordinator. Marilyn is a graduate from Mercy Hospital School of Nursing in Portland. From 1981-2005 Marilyn was an operating room registered nurse at MGMC - most recently as MGMC's OR Clinical Education Specialist. Following retirement from her nursing career she followed her interest in Hospice Volunteers of Waterville Area & completed the volunteer training.

Terry oversees our bereavement programs and services. This includes working with the Youth Services Coordinator, Regional Volunteer Coordinators, Bereavement Correspondent, Certified Hospice Volunteers and partner agencies to determine and implement services for bereaved clients. She assists in the training, continuing education and support of volunteers. She serves as liaison between volunteers, physicians, health care workers, involved agencies and community resources.

Terry began her association with HVWA in 2004 and maintained commitment to Hospice through her volunteer efforts and as HVWA's administrative assistant. From 2007-2009 Terry was Volunteer Coordinator and she began as Director of Bereavement Services in January 2010. Terry was a primary caregiver for her father who died of ALS in 1985 and also helped care for her mother when she died of melanoma in 1992. Those life experiences plus her interest in working with people led her to the nursing profession and Hospice. She was born in Waterville where she grew up in her family's business, Sterns Department Store. She attended elementary schools in Waterville and graduated from Oak Grove-Coburn in 1973. She attended Lesley College in Cambridge, MA and is a 1993 graduate of KVCC School of Nursing.

Jillian develops and implements bereavement and end-of-life peer-support services for children, teens and their families; recruits and helps train volunteer facilitators who provide youth services; coordinates Hope's Place, a year round program for grieving children and teens; and plans and coordinates Camp Ray of Hope, HVWA's annual statewide weekend retreat for grieving families and individuals. She also helps plan and implement education and outreach workshops regarding grieving children and teens to schools and other youth service programs throughout the state.

Jillian first became a member of the HVWA team in the fall of 2007 as a University of Maine intern. She is a graduate of the University of Maine, Augusta and holds a BS in Mental Health and Human Services. She came on staff as Program Coordinators Assistant in 2008 and in 2009 became Youth Services Coordinator. Jillian makes her home in Skowhegan.

Deb assists and supports the Executive Director with book keeping, fiscal management and fundraising efforts at HVWA.

Deb first became aware of Hospice bereavement services in 2008 following the accidental death of her daughter, Krysta. Deb says "the one on one support, grieving parent group meetings and Camp Ray of Hope gave me a place to vent my feelings and helped maintain my emotional well-being during that time!" Deb joined our staff in June 2009 and became a Certified Hospice Volunteer that fall. In addition to working on staff she hopes to volunteer at some point with Veterans in the Hospice Unit at Togus. She also has interest in supporting grieving parents.